Call us
Get a Valuation
LogoLogo
Help for Tenants

Help for Tenants

Welcome to the Help for Tenants page! Here, you’ll find all the essential information and resources to make your rental experience with ElliotLee smooth and straightforward.

Manage Your Tenancy with the Our App

ElliotLee uses the Street App, a powerful tool that makes managing your tenancy efficient and straightforward. With the app, you can:

  • Access Tenancy Details Anytime.
  • Log Maintenance Requests For Fully Managed Properties.
  • Instant AI-Powered Maintenance Assistance | Need help with a maintenance issue? Get quick solutions using our advanced AI technology. Simply type your problem into the app and receive instant advice, whether it’s a minor issue or something more complex.
    For issues that require further attention, you can easily submit a detailed report, including photos and videos, directly through the app. We’ll receive your report and address your concern promptly.
  • Stay Updated On Tenancy-Related Communication.

Download the app here:

iOS: Download on the App Store
Android: Download on Google Play

Watch Our Guide

We’ve also provided a quick guide to the app in this video, which explains how to navigate the app and make the most of its features:

Maintenance Requests

Maintenance Requests

Important: Maintenance requests can only be submitted for fully managed properties. If your property is not managed by ElliotLee, please contact your landlord directly for any maintenance issues.
Office Hours for Property Management:

  • Monday – Friday: 10:00 AM – 6:00 PM
  • Saturday – Sunday: Closed

If you are seeking assistance outside working hours, please refer to the Emergencies | Out of Office Hours section below

Helpful Instructions Before Reporting

Helpful Instructions Before Reporting
  • No Water: Check for cold water from your kitchen tap. If there is no water, contact Affinity Water at 0345 357 2407.
  • No Electricity: Check your fuse board and consult your neighbours. If unresolved, contact your electricity supplier.
  • Water Leak: If safe, turn off the stopcock by turning it clockwise.

Important Note:

If your landlord uses services like British Gas, HomeServe or any other insurance policies, contact them first:

British Gas: 0800 365 100

HomeServe: 0800 408 9255

If the issue is not covered, please proceed to contact one of our recommended contractors listed below.

Emergencies | Out of Office Hours

If you experience an emergency outside office hours, such as a gas leak, major water leak, or electrical hazard, please contact the appropriate contractor listed below. If the issue qualifies as a genuine emergency, we will reimburse reasonable costs.

What Qualifies?

What Qualifies?
  • Severe Damage To The Property
  • Risks To Your Safety

Examples of NON-Emergencies: These are issues that, while inconvenient, do not pose an immediate risk to your safety or the property. For such problems, please wait until the next working day or contact the appropriate service provider directly.

  • Pest Control
  • Faulty Appliances
  • Loss Of Heating/Hot Water (Can Wait Until The Next Working Day)
  • Lost Keys

Emergency Contacts