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Help for Landlords

Help for Landlords

Welcome to the Help for Landlords page! Here you’ll find all the essential tools and resources to manage your property efficiently with ElliotLee.

Manage Your Property with the Our App

ElliotLee uses the Street App, a comprehensive tool that allows you to efficiently manage your rental properties. With the app, you’ll have access to:

  • Oversight of Your Entire Portfolio:
    View all of your properties in one place, with access to tenancy details, rent amounts, service levels, and fees. Everything you need is accessible at any time, from anywhere.
  • Rent Statements at Your Fingertips:
    All your rent statements will automatically appear in the app for safekeeping, allowing you to easily view your monthly income without searching through past emails.
  • Maintenance, Managed from Your Phone:
    Track ongoing and completed maintenance jobs, including descriptions, photos, and videos submitted by tenants. You can also view and approve contractor quotes with just a tap.
  • Important Documents, Stored and Organised:
    Forget about losing important documents like EPC certificates or rental statements. The app stores everything securely, ready for you to access whenever needed.
  • Stay in the Loop 24/7:
    Receive instant notifications about key events such as viewings arranged, feedback, offers, rental payments, maintenance quote approvals and much more.

Download the app here:

Watch Our Guide

We’ve provided a helpful guide to the app in this video, which explains how to navigate the app and make the most of its features:

Property Management Office Hours

Property Management Office Hours

Our office hours for property management are as follows:

Monday – Friday: 10:00 AM – 6:00 PM

Saturday – Sunday: Closed

If you have an urgent query outside of these hours, please contact us via your dedicated WhatsApp group chat and we will respond as soon as possible.

How Maintenance and Repairs are Handled

How Maintenance and Repairs are Handled

ElliotLee manages maintenance requests for all fully managed properties. Through the Our App, requests are submitted by tenants and you can track all maintenance requests and approve quotation directly from the app until job completion.

 

Instant AI-Powered Maintenance Assistance for Your Tenants

Instant AI-Powered Maintenance Assistance for Your Tenants

To further streamline the process, tenants can benefit from AI-powered maintenance assistance. Your tenants can get fast solutions for any small or major maintenance issue. They simply type in their problem and receive instant advice. For issues that cannot be instantly resolved, tenants can easily submit a report, including photos and videos, directly to us via the app. This ensures we respond to all issues quickly and efficiently

What our clients say about us

Average customer rating:
5/5
based on 16 independently verified reviews provided by Google