Welcome to the Help for Tenants page! Here, you’ll find all the essential information and resources to make your rental experience with ElliotLee smooth and straightforward.
ElliotLee uses the Street App, a powerful tool that makes managing your tenancy efficient and straightforward. With the app, you can:
iOS: Download on the App Store
Android: Download on Google Play
We’ve also provided a quick guide to the app in this video, which explains how to navigate the app and make the most of its features:
Important: Maintenance requests can only be submitted for fully managed properties. If your property is not managed by ElliotLee, please contact your landlord directly for any maintenance issues.
Office Hours for Property Management:
If you are seeking assistance outside working hours, please refer to the Emergencies | Out of Office Hours section below
If your landlord uses services like British Gas, HomeServe or any other insurance policies, contact them first:
British Gas: 0800 365 100
HomeServe: 0800 408 9255
If the issue is not covered, please proceed to contact one of our recommended contractors listed below.
If you experience an emergency outside office hours, such as a gas leak, major water leak, or electrical hazard, please contact the appropriate contractor listed below. If the issue qualifies as a genuine emergency, we will reimburse reasonable costs.
Examples of NON-Emergencies: These are issues that, while inconvenient, do not pose an immediate risk to your safety or the property. For such problems, please wait until the next working day or contact the appropriate service provider directly.